A cybersecurity risk assessment is the process of finding out what could go wrong with your systems and data, ranking how much damage each scenario would do, and fixing the worst ones first. Most small businesses put this off until something already broke. This post walks through what an assessment covers, the six steps to […]
EDR is software that watches your endpoints for trouble. MDR is that same technology with a team behind it, watching, investigating, and responding around the clock. Most small and mid-size businesses in Connecticut and New England eventually need some version of both, and the deciding factor almost never comes down to price. Usually it comes […]
Social engineering is the practice of manipulating a person, not a computer, into handing over access, credentials, or money. It works because it targets trust and urgency instead of a firewall. Most people picture a hacker cracking passwords in a dark room, but the real story is usually a lot more boring than that: someone […]
At some point, your ticket queue outgrows the person or two currently handling it, and you’re left with two options: hire more internal IT staff, or hand some or all of that support to an outside provider. IT help desk outsourcing has become the more common answer for growing companies, but it’s worth going in […]
Growth strains your IT before it strains almost anything else in the business. More employees mean more devices, more logins, and more chances for something to break at the worst possible moment, and a single in-house IT hire can only cover so much ground once the ticket queue gets long. That gap is exactly why […]
Building an IT budget starts with sorting your technology spending into a handful of categories, comparing that total against a revenue benchmark, and setting aside a reserve for the unexpected. Most small businesses skip this step entirely, or build a budget from last year’s invoices, which shows what you already spent, not what’s actually coming. […]
A managed service provider, or MSP, is a company that takes over your business’s day-to-day IT work: network monitoring, cybersecurity, helpdesk support, and more, all under one ongoing contract instead of a bill for every repair. Plenty of business owners have heard the term without knowing exactly what it covers. This guide covers what an […]
Co-managed IT is a model where your in-house IT staff and an outside managed service provider share the responsibility of running your technology. Unlike fully managed IT, where the MSP handles everything, co-managed IT is built around your existing team. It fills the gaps, not the whole picture. If your IT staff is stretched thin, […]
At some point, every growing business faces the same question: hire someone in-house to handle IT, or bring in a managed IT provider? Both models work. The right answer depends on your size, your budget, and what you actually need IT to do for your business. This post breaks down the real cost and tradeoff […]
