Network Support & IT Management

Client communication is key

SII prides itself on ensuring that your network is operating at the optimal level – a crucial factor in running a successful business. Letting us manage your IT needs and be your network support allows you to focus on running your business. Regular expert maintenance on your PCs, servers, and network infrastructure will minimize downtime and maximize productivity. Our IT consultants will respond to problems quickly, either remotely or on-site. Your systems will be protected, secure and available when you need them most. We are so confident that we will deliver on this promise that we offer you a guarantee in our Service Level Agreement. All our contracts contain a 90-day test drive to provide you with a low-risk means to test our services without getting locked into a long-term contract.

SII will work with you to outline a plan based on your budget and your company’s needs. We can be your entire IT department or we can supplement your existing IT resources and capabilities. We customize plans to meet each individual client’s short- and long-term business goals.

Scheduling an onsite tech visit, submitting and tracking a help ticket, or viewing account information is easily done by visiting our online Client Portal or contacting our Help Desk.

Through our innovative online system, contacting your SII team is simple and fast. It’s your choice to call, email or contact us through our unique online Client Portal. Here are just a few examples of our network management and support services.

On-Site Services

Outsource your entire IT department or just specific functions and services to SII’s certified engineers. Our IT consultants will design a customized on-site support contract to provide you with the exact amount of service you need to keep your business running smoothly and efficiently.

On-Call/After Hours Support

Emergencies happen when you least expect it – often at the most inopportune time. SII stands ready to come to the rescue. Our team of specialists will be on-call to answer questions and provide solutions in case of an IT crisis – even after hours. After a consultation with one of our experts, you decide what kind of on-call support best complements your current IT situation.

Remote Services

When your network is having a problem, you need it fixed immediately. You can’t wait for a technician or engineer to arrive at your business. Now you don’t have to. SII’s remote server and desktop support can fix most problems while you’re on the phone with us.

We have a fully staffed Operations Center that monitors, troubleshoots and immediately provides alerts on any issues that arise from your network. Our highly trained engineers concentrate on monitoring your network’s vital signs 24 hours a day so that you can concentrate on your business. In fact, they will often spot and fix a problem before you’re even aware of it. And to emphasize our focus on simplicity – no additional hardware is necessary for installation. We offer several different levels of monitoring and management to fit your needs. For more information, or to find out which plan is best for you, call or email us for a consultation with one of our experts.

Server and Desktop Management

You need to be able to access your data files at all times, and our certified engineers make sure that’s possible. We regularly and proactively update, backup, and manage all of our clients' computers and servers- not just in times of crisis. This means we can anticipate problems before they happen, and your most important data and IT systems will be monitored and protected 24/7.

Businesses change on a regular basis, sometimes experiencing periods of rapid growth, and sometimes downsizing in times of economic hardship. We can provide you with staff services in any situation, by assisting with help desk or end user support; network, server and infrastructure administration; and project management and implementation.

Find out how our service plan can help your business succeed.

Areas Covered

We provide a range of computer support, network services and IT consulting throughout Connecticut.

Local experts who can visit on-site: Hartford Computer Support, New Haven Network Services, Stamford Managed Services, Hartford IT Consulting, Bridgeport Data Backup, Shelton Data Recovery, Orange Network Security, New Haven Computer Support, Stamford Cloud Computing, Hartford Network Services, and Bridgeport IT Consulting.